Studies & Reports



Machine learning in European financial institutions
Study Google, December 2018
The entire financial services industry is being inundated with articles and presentations about the business implications of artificial intelligence (AI) and machine learning. Financial institutions are…

Keywords : AI/Robotics , Big data

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Digital transformation observatory 2018
Study BCG, November 2018
This document by BCG and Efma presents the results of 2018 BCG's survey on the state of digital transformation of banks as well as the learnings from observatory over the last two years.

Keywords : Digital/Mobile channels , Transformation , Bank Products & Services

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Retail banking in Asia Pacific
Regional review Efma, October 2018
Across the Asia Pacific (APAC) region, banks are leveraging digital technologies to put customers at the center of their innovation strategies and create personalized banking experiences that leave nobody…

Keywords : Bank Products & Services , Business strategy/Model

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Innovation in retail banking 2018
Study Infosys Finacle, October 2018
Efma and Infosys Finacle are proud to present the 10th annual ‘Innovation in Retail Banking’ report. After a decade of charting the development of innovations and business models in retail…

Keywords : Innovation , Bank Products & Services

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World InsurTech Report 2018
Study Capgemini, October 2018
The inaugural World InsurTech Report (WITR) 2018 from Capgemini and Efma explores how InsurTech firms are redefining the Insurance industry with disruptive new business models and innovative and personalized…

Keywords : Fintech , Insurance Products & Services

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World Retail Banking Report 2018
Study Capgemini, September 2018
In this digital-first economy, reinvention is the only way forward. Banks have little choice but to be laser-focused on the customer journey. The relentless speed of innovation has resulted in continuous…

Keywords : Bank Products & Services

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A new payments era is here, and it’s real time
Digest Efma, September 2018
New payments providers, platforms and tools are launching all the time – making way for a new era of payment services for consumers and businesses which are faster and more convenient than ever.The…

Keywords : Digital payments/Wallet , P2P payments/Money transfer

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Transforming into living insurers
Study Accenture, September 2018
The winners and nominees in the third annual Efma-Accenture Innovation in Insurance Awards show how leading insurance organizations— innovative incumbent carriers and disruptive insurtechs alike—are…

Keywords : Insurance Products & Services , Innovation

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Creating the AI-powered banker: How banks should prepare themselves for a hybrid human-and-machine workforce
Digest Efma, June 2018
Fifty one years ago, at a Barclays branch in Enfield, north London, the world’s first automated teller machine (ATM) was unveiled. Comedy actor Reg Varney withdrew money from the cash machine dispenser,…

Keywords : Talent management , AI/Robotics , Sales management

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IoT in home: Opportunities for insurers
Study Roland Berger, June 2018
Internet of Things used to revolve mainly around Motor insurance; however, we see that IoT in home & health is picking up pace in various markets, including in Europe. Our previous study performed…

Keywords : Business strategy/Model , Home insurance , Internet of things

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Efma reports


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