Studies & Reports

World InsurTech Report 2018
Study Capgemini, October 2018
The inaugural World InsurTech Report (WITR) 2018 from Capgemini and Efma explores how InsurTech firms are redefining the Insurance industry with disruptive new business models and innovative and personalized…

Keywords : Fintech , Insurance Products & Services

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World Retail Banking Report 2018
Study Capgemini, September 2018
In this digital-first economy, reinvention is the only way forward. Banks have little choice but to be laser-focused on the customer journey. The relentless speed of innovation has resulted in continuous…

Keywords : Bank Products & Services

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A new payments era is here, and it’s real time
Digest Efma, September 2018
New payments providers, platforms and tools are launching all the time – making way for a new era of payment services for consumers and businesses which are faster and more convenient than ever.The…

Keywords : Digital payments/Wallet , P2P payments/Money transfer

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Transforming into living insurers
Study Accenture, September 2018
The winners and nominees in the third annual Efma-Accenture Innovation in Insurance Awards show how leading insurance organizations— innovative incumbent carriers and disruptive insurtechs alike—are…

Keywords : Insurance Products & Services , Innovation

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Creating the AI-powered banker: How banks should prepare themselves for a hybrid human-and-machine workforce
Digest Efma, June 2018
Fifty one years ago, at a Barclays branch in Enfield, north London, the world’s first automated teller machine (ATM) was unveiled. Comedy actor Reg Varney withdrew money from the cash machine dispenser,…

Keywords : Talent management , AI/Robotics , Sales management

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IoT in home: Opportunities for insurers
Study Roland Berger, June 2018
Internet of Things used to revolve mainly around Motor insurance; however, we see that IoT in home & health is picking up pace in various markets, including in Europe. Our previous study performed…

Keywords : Business strategy/Model , Home insurance , Internet of things

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Innovative trends in retail banking
Study Accenture, May 2018
The Distribution & Marketing Innovation Awards is a joint initiative from Accenture and Efma introduced in 2012 to identify and appraise the most innovative projects in Retail Banking at global level.…

Keywords : Innovation , Bank Products & Services

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Bank as a Platform: Essential tools for PSD2 and open banking
Study Finastra, May 2018
Open Banking is transforming the way banks operate, how they engage with customers, and the products and services they provide. It has become a global phenomenon, supported by regulations such as PSD2…

Keywords : Digital/Mobile channels , API/Open banking , Business strategy/Model , Bank Products & Services

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World Insurance Report 2018
Study Capgemini, May 2018
Business-as-usual within the insurance industry is coming to an end. The World Insurance Report 2018 from Capgemini and Efma highlights the need for insurers to have digital agility, cater to customer…

Keywords : Insurance Products & Services , Operations/New processes , Fintech , Digital/Mobile channels , Customer experience

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Building the future of mobile banking
Study Wavestone, May 2018
Building the future of mobile banking report, covering the individual and the professional market worldwide, is based on our online banking services benchmark, our digital banks and Fintechs observatory,…

Keywords : Bank Products & Services , Digital/Mobile channels

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Efma reports

With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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